Posts Tagged ‘UX’

Obamacare Website Needs Therapy

October 5, 2013

Obamacare Website Needs Therapy

Many people trying to access and state health insurance websites encountered technical difficulties. This happens with all new software roll-outs, explain Administration officials. “Give us the same slack you give Apple,” said HHS Secretary Kathleen Sebelius. Software geeks scoff at the site’s buggy and badly-written code.

“But the Obama administration doesn’t have a basically working product that would be improved by a software update. They have a Web site that almost nobody has been able to successfully use. If Apple launched a major new product that functioned as badly as Obamacare’s online insurance marketplace, the tech world would be calling for Tim Cook’s head.

The good news for Obamacare is that lots of people want to sign up. Lots and lots of people. Many more, in fact, than anyone expected. The bad news is that the Obama administration’s online insurance marketplace — which serves 34 states — can’t handle the success.”

— “Obamacare’s Web site is really bad,” Ezra Klein and Evan Soltas, Washington Post blog